Return or exchange an item - our 100% money back guarantee. If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and in their original packaging, with all enclosed documentation.
We offer a one year warranty on everything, if the item develops a fault we can offer an exchange only.
Please note: contact us using our online returns form to arrange a return.
We have simplified our returns process to ensure you experience a smooth journey. Please follow these steps:
- Step 1 - fill out our online form and we will contact you within 48hours with further information.
- Step 2 - carefully pack the item using the original packaging the goods arrived in.
- Step 3 - drop off your item at your local Post Office, ensuring you obtain proof of posting.
- Step 4 - sit back and we'll take care of the rest - a refund / exhange / replacement will be out to you within 2 days.
If you have a faulty item, there is a freepost address you may use within the first month of purchase. Please email or call us for the address. All replacement faulty items are sent back out to you free of charge.
The freepost address is only for the use of returning faulty items from within the UK. When we receive the item back here it will be checked. If the item is not faulty, then there will be a charge of £4.50 for the cost of postage.
* Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
Policy in Depth
Due to the obvious health and hygiene implications with adult goods, for goods to be returned (if they are not broken), the following terms have to be met:
- Goods must be unused.
- Goods must be returned in original condition & packaging.
- Goods not heat sealed in the box are non-refundable and non-exchangeable.
- Goods in sealed packaging that are opened are non-refundable and non-exchangeable.
- Goods must be received back within 14 days from the day you received the order.
- Lingerie and items of clothing are non-refundable and non-exchangeable.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.
Postage & Packaging
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
On occasion there may be times when parcels need to be dispatched back to you and further charges will apply. Items received that are incorrect must not have the products packaging opened, we must be notified within 36 hours and we will advise you of instructions for an exchange.
Incorrect products received with security seals or sealed packaging which are opened by you cannot then be returned for an exchange as they have been accepted by the customer.